Thank you for shopping with virxy.
This Shipping Policy explains how we process, ship, and deliver orders within the United States and other supported locations.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Federal holidays
- Unexpected carrier interruptions
Processing times may be longer during high-demand seasons or promotional periods.
Shipping Time Estimates
Estimated delivery times:
- United States: 5–12 business days
- International Orders: 7–20 business days (if available)
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Shipping method
- Order weight and size
Any applicable taxes or customs fees are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.
Delayed or Lost Shipments
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs processing
- Incorrect shipping addresses provided by customers
If your package appears lost, please contact the shipping carrier first. You may also contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We cannot guarantee replacement or refund
- Additional shipping fees may apply for reshipment
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the issue and work toward an appropriate resolution.
International Shipping
International shipping availability may vary depending on destination country and carrier limitations.
Customers are responsible for:
- Customs duties
- Import taxes
- Additional local fees
Contact Information
If you have questions about shipping, please contact us:
virxy
111 Newbury St, Boston, MA 02116, USA
Phone: +1 (617 ) 540-2485
Email: support@virxy.shop
Website: https://virxy.shop/