Thank you for shopping at virxy.
We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.
Return Eligibility
We accept returns for eligible items within 30 days of delivery.
To qualify for a return, items must:
- Be unused and in original condition
- Include original packaging and tags
- Not be damaged due to misuse or improper handling
- Include proof of purchase or order confirmation
Non-Returnable Items
The following items cannot be returned or refunded:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Used or damaged items caused by the customer
- Hygiene-sensitive products where applicable
Return Process
To request a return, please contact our support team before sending any item back.
Contact Information
Email: support@virxy.shop
Phone: +1 (617 ) 540-2485
Please include:
- Your order number
- Reason for return
- Photos of the item if damaged or defective
Our support team will provide return instructions and the return shipping address if your request is approved.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photos of:
- The product
- Packaging
- Shipping label
Eligible cases may receive:
- A replacement
- Store credit
- Full refund
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing time may take 5–10 business days
- Your bank or payment provider may require additional processing time
Shipping fees are generally non-refundable unless the return is due to our error.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Order Cancellation
Orders may be canceled within 12 hours of placement.
Once processing or shipping has begun, cancellation may no longer be possible.
Chargebacks & Fraud Prevention
We reserve the right to deny refunds in cases involving:
- Fraudulent activity
- Abuse of the refund policy
- Unauthorized return claims
Contact Us
If you have questions about returns or refunds, please contact us:
virxy
111 Newbury St, Boston, MA 02116, USA
Phone: +1 (617 ) 540-2485
Email: support@virxy.shop
Website: https://virxy.shop/